Terms of Service

C3M Mechanical Ltd.
3929 Interurban Rd
Victoria, BC V8Z 6A4
Phone: (250) 479-4093
Website: https://c3mplumbingandheating.com/

Last Updated: March 3, 2026

1. Introduction

C3M Mechanical Ltd. (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, contact us, or use our plumbing, HVAC, and mechanical services.

We handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

We may collect the following types of information:

Personal Information

Name
Phone number
Email address
Property address
Billing information
Service details and project notes

Technical Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device type
Pages visited
Date and time of visit

This information helps us improve our website performance and user experience.

3. How We Use Your Information

We use your information to:

Respond to service inquiries and quote requests
Schedule and complete plumbing, HVAC, gas, and mechanical services
Provide invoices and process payments
Communicate appointment confirmations and service updates
Improve our website and services
Meet legal and regulatory obligations

We only collect information necessary to provide our services effectively.

4. Consent

By contacting C3M Mechanical Ltd., submitting a form on our website, or using our services, you consent to the collection and use of your information as outlined in this Privacy Policy.

You may withdraw consent at any time, subject to legal or contractual obligations, by contacting us directly.

5. Disclosure of Information

We do not sell, rent, or trade your personal information.

We may share your information with:

Employees and technicians involved in your project
Trusted service providers (such as payment processors or IT support)
Regulatory authorities when required by law

All third-party service providers are expected to protect your information appropriately.

6. Data Security

C3M Mechanical Ltd. takes reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, misuse, or alteration.

While we take strong precautions, no method of transmission over the internet can be guaranteed to be completely secure.

7. Cookies and Website Tracking

Our website may use cookies or analytics tools to:

Improve website functionality
Monitor traffic and usage trends
Enhance user experience

You may adjust your browser settings to refuse cookies; however, this may affect certain website features.

8. Access and Correction

You have the right to request access to your personal information and request corrections if it is inaccurate or incomplete.

To make a request, please contact us using the information below.

9. Retention of Information

We retain personal information only as long as necessary to fulfill service obligations, comply with legal requirements, and maintain appropriate business records.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites.

11. Updates to This Policy

C3M Mechanical Ltd. may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact: